Mystic Fire Department
I am a customer with AA Lock and Key and would like to share some experiences that I have with the members and services from AA Lock and key. My most recent experience was having Dave come to the Fire Station and Plan a new electronically programmable door controller that allows me to program different codes for different users which has a timer attached and times out after the set time. Confused yet? Don't worry, Dave and his staff will respond quickly to your needs and efficiently install whatever it is you wish to accomplish. And by way of "Service with a smile"?
Dave and his technicians bide by that saying, even with the toughest jobs, Dave will look over at you and say "We will get this done"! The job that Dave did looks like the door came with all of the equipment that he installed, A great job.
Assistant Fire Chief / Deputy Fire Marshal, Mystic Fire Department
AA Lock and Key, Inc. has served as the Connecticut Tigers Locksmith during our inaugural season at Dodd Stadium. They have provided exceptional service throughout this year and will continue to serve us in the future. If we had any issues with our 15 year old locks, doors, or closers either Dave or Bob would be able to service these issues by the following day. The staff was very easy to work with and the Connecticut Tigers will continue to allow AA Lock and Key to hold our keys to success!
Bryan Barkley, Director of Stadium Operations and Turf Maintenance
Regency Heights of Norwich
As Director of Maintenance at a local convalescent center for the past eight years, I have relied on your business to help me with the timely repair of many broken and damaged locksets. Over the eight years I have been in this position your business has been an invaluable service to our community.
Replacing or repairing a broken or damaged lockset is a critical aspect of the safety of patient care. Many of our aged residents are active and quite often try to enter a storage area, closet or stairwell out of curiosity or confusion; for this reason it is imperative that these areas are speedily secured for their protection.
Having a reliable, local locksmith is a necessity and AA Lock & Key has always provided speedy and professional service. I would like to personally thank you for providing this great service, in a timely and professional manner. Your customer service is always friendly and provides haggle free after sales service. I look forward to a continuing relationship with such a positive business partner in the community.
Congratulations on your 25th Anniversary and may you long continue with your success!!
John Sedgeman, Director of Maintenance
Medtronic Surgical Technologies (Merocel Facility), Mystic, CT
Dave/Debbie, I wanted to wish you a Happy New Year and Thank you for another year of exemplary service to our plant. Your rapid response each and every time we called you combined with your knowledge and experience of all our systems allowed us to complete another year with no overtime charged for security of unlocked or inoperable doors due to mechanical or electronics (in the case of our security swipe stations). We anticipate many more years of excellent service from our door security systems and door entry controls under your service. Thank You." Al Seals , Electronic Technician
URS Federal Technical Services, Inc.
Dave & Debbie,
I would like to thank AA Lock & Key for the prompt service they have provided to our office the past few years. The first time was an emergency when a safe broke in the locked position. You responded quickly and saved us from days of downtime by drilling the safe open so we could move the contents to another safe while you repaired the broken one and replaced the lock with a new electronic lock. We then had you replace more locks before they failed and hope to eventually have you replace all of them. You also responded quickly when we recently had trouble with a safe lock that was becoming a problem and you were able to repair it before it failed. We really appreciate your efforts and look forward to a continuing relationship.
Deborah J. Phelps
Hall Communications, WICH, WCTY, WNLC, and WKNL
For over twenty years, AA Lock & Key has been my "Go-To" place for our business security needs. From key duplications to building re-keying, they do quality work. The staff (including office pets) is professional, friendly, and knowledgeable...and that's the "key"!
Roger Arnold - Chief Engineer
Mattern Construction, Inc.
Dave and team,
Regarding your rapid action at the Yantic Firehouse project; A word of gratitute and appreciation for your support and prompt service. AA's consistant ability to respond at short notice and assist us in any of our construction situations with a knowledgeable crew, is professionalism we can and will continue to rely on.
Tim Gallimore, Project Manager
Three Rivers Community College
"AA Lock & Key has been the locksmith of choice for Three Rivers Community College for at least the last twelve years. Dave and his technicians are extremely accommodating and responsive to our needs. Dave will always put in the extra effort to research new technology and find a solution to any problem."
William W. Backus Hospital- Norwich, CT
"I have had numerous dealings with AA Lock & Key over the past 15 years. David and his employees have shown us that they meet our needs for confidentiality, security and promptness from our first encounter in 1988."
Dime Savings Bank
"We've been doing business with Dave and Debbie at AA Lock & Key for over 20 years and we couldn't be happier. They're always prompt in responding to our needs with the same friendly, reliable and accommodating service."
Ted Ayer, Aldin Associates
"I work for a company that owns 24 gas station/convenience stores and 6 Wings restaurants & I've been doing business with Dave for 20 years. He has always amazed me with his knowledge and he has always been able to help me with whatever I need. I still remember Dave cutting me a skeleton key for my house. Thanks guys for all you do."
Hilton Hotel- Mystic, Connecticut
"For the past several years, it has been my pleasure to have worked with AA Lock & Key... I have found that the knowledge of their staff is well beyond the norm, exceeded only by their professional approach to all situations presented to them in the field of security."
Ann McBride Real Estate Agency
"They always go the extra mile to get the job done when we need it to be done and it's done right the first time. We've always known what the AA stands for in AA Lock & Key... Absolutely Awesome!"